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info@starshipautotrans.com
(267) 574-4250
202 Braeburn Terrace Lansdale, PA 19446

FAQs

Frequently Asked Questions

  • Professional agents dedicated to prompt service
  • 24/7 support team for any issues
  • Highly experienced and reliable drivers
  • Accurate information on prices, dates, and details
  • Strong business relationships with carriers built on positive reviews
  • Committed to the best customer experience
  • Multiple support channels: phone, email, live chat, and messaging

We consider several factors when determining our rates:

  • Size of the vehicle
  • Distance of transportation
  • Condition of the vehicle
  • Time of year when transportation is needed
  • Market price for the specific route requested

For an accurate estimate, please complete our quote form on the homepage.

Get a Quote Now

We recommend the following scheduling guidelines:

  • Book promptly to ensure your vehicle is transported within your preferred timeframe
  • Typically takes 1-5 days to assign a truck once the vehicle is ready
  • For immediate needs, we can arrange pickup as soon as possible
  • Place orders approximately 5 days before your available date to help with scheduling
  • While advance booking is beneficial, it's not always necessary

To make a reservation, we require:

  • Exact pick-up and delivery addresses
  • Names and phone numbers of everyone involved in pick-up and delivery

Payment details:

  • No cost for booking
  • A deposit is required after securing a spot on the trailer
  • Balance is paid at either pick-up or delivery

Our quote includes comprehensive services with no hidden fees:

  • Door-to-door service
  • Full bumper-to-bumper insurance
  • Payment of all taxes and tolls
  • Free transportation of personal belongings up to 100 lbs
For specific questions about unusual vehicles or special circumstances, please contact our support team.

Door to door service means we will collect your vehicle from any address and deliver it to wherever you wish, provided that our 18-wheeler truck is able to access the destination. If not, arrangements can be made for the driver to meet you in a convenient location with a large parking space.

Under no circumstances will Starship Auto Trans deliver your vehicle on a different truck from the one it was loaded on. The only scenario where a different truck might be used is if the original truck breaks down during transport, and Starship Auto Trans arranges for a replacement to ensure timely delivery of your vehicle.

Typically, drivers will load your vehicle at a location they consider safe. Truck drivers must consider several factors when it comes to loading your vehicle, such as fitting all cars within the permissible length of the truck and adhering to federal laws to avoid overloading any of the axles.

The majority of cars are transported via an open auto transport, which is the most affordable option and offers $250.000 insurance coverage. This is usually $300-400 less than the cost of enclosed transport, which provides a higher insurance coverage and is mainly used for expensive vehicles such as super cars.

You can transport up to 100 lbs of personal belongings in your car for no extra cost, but they must be stored in the trunk or back compartment. If you want to take more than this, it will be an additional charge and must be placed in the front or back seat below window level. Nothing heavy can be carried on these seats and the driver’s seat must remain empty. Any items brought with you are not protected by insurance.

The Department Of Transportation forbids the carriage of any household items while in transit with a vehicle. Carrying such items inside a vehicle is at the owner’s own risk, and if the driver notices that your car is weighed down due to them, he may demand their removal or charge you additional fees. Truck drivers have no liability for any damages incurred from having these goods inside the vehicle.

We offer comprehensive bumper-to-bumper insurance coverage for your vehicle during transport. This means that your vehicle is insured for at least $100,000 for any type of damage during open trailer transport, and $250,000 for enclosed trailer transport, including scratches, total damage, theft, and fire. However, please note that your personal belongings inside the vehicle are not covered by this insurance policy. Your vehicle will be fully insured while it is on our trailer.

Need More Help?

Our support team is available 24/7 to answer your questions and assist with your vehicle shipping needs.

Phone: (267) 574-4250 24/7 Support

Email: info@starshipautotrans.com